# ReturnCheck — Data & Sources Notice

Last updated: 2026-08-25

ReturnCheck reads return-policy text and answers whether a specific product can
actually be returned. This notice says what we keep, why, and how to get it removed.

## What we store

- The return-policy text we read, or that a client sends us as page_text /
  page_html, kept as received.
- Where it came from: the source URL when there is one, how it reached us
  (fetched by us / supplied by a client / supplied by a calling agent), and the
  date we captured it.
- A one-way reference to the API client whose request triggered the capture.
  That reference is a hash. Never the API key itself. Never an email address.

## What we store about our own answers

One record per query, so that we can audit and reproduce what we told you:

- The verdict we gave, the clause we quoted, the return window and deadline we
  computed, which safety check (if any) stopped us, and the build of our code.
- A link to the exact version of the policy text we read.
- The structured inputs that changed the verdict: country, buyer state, item
  condition, return reason, membership, purchase channel, seller, and the
  purchase or delivery date you sent us. Never free-form text you send us.
- The product URL with everything after the "?" removed.

Each answer has an id, returned to you as meta.check_id. Quote it and we can
look up exactly what we did and why.

## What we do not store

- Buyer personal data. Requests should not contain it. Text that appears to
  contain personal information is flagged, withheld from use, and reviewed by a
  person or deleted.
- Payment details, credentials, or client secrets.

## Why we store it

To verify our own answers, correct our errors, and improve coverage. Stored text
is never used to answer another user's query unless a person has reviewed it first.

## Merchants — removal

If this text is from your site and you want it removed, email returncheckteam@gmail.com with your
domain. We delete it. If you also want us to stop storing your site's policy text
going forward, say so in the same email and we will.

## Retention

Policy text: 48 months by default, or until deletion is requested —
whichever comes first.

Answer records: 12 months. Shorter on purpose. A merchant's policy
text ages well as a record; a log of who asked what does not.

## Contact

returncheckteam@gmail.com

https://returncheck.m-angelmartinez-fer.workers.dev/data-policy