{
  "card_id": "rc-card-ikea-365-or-180",
  "merchant": "ikea",
  "country": "US",
  "question": "How long do I have to return something to IKEA?",
  "answer": "conditional",
  "depends_on": [
    "item_condition",
    "product_type"
  ],
  "outcomes": [
    {
      "days": 365,
      "basis": null,
      "when": "the product is new and unopened",
      "conditions": [
        "unopened",
        "proof_of_purchase"
      ],
      "clause": "you can return new and unopened products within 365 days, together with your proof of purchase, for a full refund"
    },
    {
      "days": 180,
      "basis": null,
      "when": "the product has been opened",
      "conditions": [
        "opened",
        "proof_of_purchase"
      ],
      "clause": "You may also return open products within 180 days, with your proof of purchase, for a full refund."
    },
    {
      "days": 90,
      "basis": null,
      "when": "a mattress, exchanged for another mattress",
      "conditions": [
        "mattress"
      ],
      "clause": "Mattress purchases may be exchanged for another mattress one time within 90 days."
    }
  ],
  "denials": [
    {
      "scope": "product_type",
      "clause": "We do not accept returns on plants, cut fabric, custom countertops and as-is products."
    },
    {
      "scope": "item_condition",
      "clause": "We are unable to refund or exchange your items if your merchandise is found to be modified from its original form when purchased, dirty, stained, or damaged."
    },
    {
      "scope": "channel",
      "clause": "Returns are not accepted at IKEA Planning Studio or IKEA Pick Up Point locations."
    }
  ],
  "source_url": "https://www.ikea.com/us/en/customer-service/returns-claims/",
  "verified_on": "2026-10-09",
  "warning": "Verified on 2026-10-09; policies may change.",
  "check_endpoint": "https://returncheck.m-angelmartinez-fer.workers.dev/v1/check"
}